Crazy Regular #2

Dear "Crazy Regular #2",

Thank you for your feedback regarding my weekend staff. I am a firm believer in freedom of speech, so you referring to them as "animals" is completely politically correct. I also understand you are very upset with them because they charge you for your coffee, unlike the Monday - Friday staff. I absolutely appreciate how confusing this is, but I unfortunately have to inform you the "animals" on the weekend are actually doing the right thing.

Doing the right thing, is definitely an issue I am trying to tackle here. Whether it be actually charging customers for what they get, or keeping all of the money in the till, not in their pockets as well, remains to be a challenge.

The fact that you went above and beyond by voicing your concerns to the customer complaint line is much appreciated by myself. I can't tell you how much I enjoy the extra work of making sure you are catered to, because as we all know, the customer is always right, even when they are clearly insane as you are.

When you take these extra steps, it also gives me more opportunities to have one on one conversations with you, where you get a chance to share with me other issues you see on a daily basis. Things that have yet to occur to me, such as:

The stress my twenty something female employees are going through because of menopause, the dietary and weight issues facing my employees because they are forced to deal with pastries all day (on a side note, I would like to thank you for not addressing that personally with me), the need for myself to make sure I put lip gloss on in the morning, and my personal favorite: the employees too often address you by your name, which is just rude in your opinion.

Your clear insight of what is happening here is invaluable to me. Everyday I learn a little bit more from you. I also appreciate you standing to the side of me during our busiest day parts chanting what you want. It helps me not forget, and definitely inspires me to do more.

I am sure we will talk soon, as you usually call me to let me know whether you are coming in or not the next day, I wish my employees had your attendance ethics.

Oh! And before I forget, thank you so much for letting me know about the press conference the CEO of the company had to announce what an amazing job I was doing. I am glad to hear that you were able to attend that. This information alone validated how incredibly out of your mind you are.

Sincerely,

Maggie