Employees ignoring customers

Dear “Employees Ignoring Customers to do their tasks”,

I feel it is a pretty easy concept when we speak of “the customer comes first”. I get that you are over dealing with people, trust me I get it. However, that is precisely the purpose of this particular job. Please feel free to use your context clues to unravel the mystery of this phrase. Customer service. Let’s break that down for a moment shall we? What does that term mean??? Well, it would be to serve the customer. I know it is totally ridiculous of me to expect you to do this the entirety of your shift, but it just is.

So when you decide to start doing cleaning tasks, while there is a line, it just may look bad. I know whenever I walk into a McDonald’s to get a delicious diet coke (because let’s face it, there is just something about their diet coke that makes it the most delicious thing you could ever have….. or perhaps that is a reflection of my low expectations of life) and I wait in line while I watch one person helping and five others avoiding eye contact at all costs as they wipe down counters, it infuriates me.

While I am a HUGE advocate of the no eye contact policy before the doors are open, once they are, it is go time people. You are not invisible people can see one person helping while three others avoid social contact. Perhaps you envision yourself in Wonder Woman’s invisible jet at these times, but need I remind you, you could still see her when she was in this ridiculous flying machine.

Or perhaps I just see dead people, and none of these people are real, but I know from their glares and aggravation they are very much alive, and customers… who are supposed to come first.

I have thought to myself perhaps this is just an area of training I need to focus on with you all, maybe multi tasking is a difficult thing, but then I remember how you are able to text your friends while completing any work function, so multi tasking is definitely not am issue.

No the problem is your lack of desire to work with the public. I can absolutely relate to this, and trust me when I say I don’t enjoy it either, but it is my job and yours. Might I recommend faking it through the day, and going home writing about how much it sucks later. It seems like that may be a very therapeutic way of dealing.

Sincerely,

Maggie