Vendor maintenance

Dear “Vendor working on his own time”,

When I called in this work order, I requested for it to be done after 11am. Just to be clear, I didn’t request this time so you could get a good night’s sleep. Nope, you see I have this thing we like to call in retail “knowing my business” so when I said after 11, that is because it is a down time where it is convenient for us to work around you.

No, you can’t turn off my water right now to check the pipes. Why? Because WATER is a necessary ingredient in making coffee. Which by the way, is why these hundred plus people are swarming around my lobby right now. I don’t feel it should take a chemist to understand this simple idea. Excuse my “are you f$%&ing kidding me” look I am giving you right now when you ask me this.

As for bringing your equipment back here and checking things out until I allow you to turn off my main ingredient, good luck. This counter space is bigger than my apartment in New York, and I have to sleep standing up if that puts things in perspective for you.

Here’s the thing buddy. You and I both have to deal with customer service expectations, you have no idea the requests I have to fill throughout the day. Me asking you to wait (like I initially requested) is nothing. You want to throw on an apron and jump back here with us and see what a day in the life of a barista is, be my guest. I will gladly enjoy a cup of coffee and wait a couple of hours to do my job on the clock.

Since I am a trained problem solver though, I will advise you to go take care of your next problem, then come back to us at the time I initially requested. I understand this must be so irritating to you, I can’t believe I am choosing the convenience of everyone else over you, it is just another one of those perks of retail management. See you in a few hours.

Sincerely,

Maggie